Sign in to your Client Area and open Support tickets, then choose New ticket. Give the ticket a clear subject and describe what you expected, what happened and, if relevant, the invoice or service it concerns. While you type the subject, matching help articles are suggested; one of them may already answer your question.
Our team replies inside the ticket. You receive an email when there is a reply, but please answer in the Client Area rather than by replying to the email: email replies are not imported into tickets automatically.
Each ticket shows its status and the full conversation. Tickets are prioritised by our team, and a response target is recorded for each priority.
Do not include passwords, payroll data or employee personal information in a ticket. If a record needs to be checked, describe it and we will agree a secure way to look at it.