When our team issues a quotation, it appears under Quotes in your Client Area and you receive an email with a secure link. Each quotation has a number in the form Q-YEAR-SEQUENCE, an exact total in USD or EUR, the term (one to three years), any tax lines, and an expiry date. You can download it as a PDF; the document is a quotation, not an invoice.
To accept, open the quotation, review the displayed terms and confirm your acceptance before the expiry date. Acceptance creates a pending order and an invoice; nothing is charged at that moment. You then pay the invoice as described in the billing articles.
To decline, open the quotation and choose Decline; you may add a short reason. A declined quotation is closed and cannot be accepted later.
Issued terms cannot be edited. If something needs to change, ask our team to withdraw the quotation and issue a revised one with a new number. Repeating an acceptance or decline is safe: the same result is returned without creating a second order.